FAQ

Frequently Asked Questions

How can you test Atelier Digital's virtual try-on with your brand's products?

We offer the opportunity to test our virtual try-on service with your products as part of a demo project.

To participate, you need to:– Provide product photos according to our guidelines
– Our team will create virtual try-on assets
– You will receive a link to a demo catalog featuring your products

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What image or render formats do you accept?

Ideally, the model stands straight with arms down or slightly turned. The clothing should be clearly visible, with no arms covering any part of it and no unnecessary folds caused by complex leg/arm positions or body twists.

The perfect shot:
– The model stands straight or with a slight turn
– Arms are relaxed and do not cover the clothing
– The clothing is clearly visible, with no extra folds or distortions caused by complex poses

Is automatic catalog sync supported?

Yes. We can enable automatic synchronization with your CMS or ERP system.

How does the technical integration process work?

Integration process:
– Introductory call with technical specialists from both sides
– Shared chat with the client’s tech team
– Email support
– Full documentation provided
– QA to ensure correct integration on staging and production
– Preparation and setup of items (handled on our side — this is critical for ensuring high-quality results)

Which CMS or platforms (like Shopify) do you support?

Our widget can be integrated into any website, regardless of CMS or framework.

We offer a proprietary admin panel — not a traditional CMS, but a platform for managing content within our ecosystem (widget, landing page, Telegram bot).

We do not offer pre-built plugins for platforms like Magento, but script-based integration is fully supported. Shopify is currently in test mode.

If the client’s website is built with Webflow, Framer, Webstudio.io, or other no-code/low-code platforms, we can handle the installation ourselves if access is provided. This is considered an edge case, but it is possible.

We can also sync with the client’s ERP or CMS if it manages product listings and catalog visibility.

How quickly can the widget be installed?

The widget is installed by the client’s technical team on their website or mobile app. We provide detailed documentation, integration scripts, and full technical support.* The Telegram bot and landing page are generated via the Atelier Digital admin panel and can go live within 5–15 minutes, assuming all products have been uploaded and approved.

Can users try on accessories like hats, bags, or sunglasses?

No. We automatically remove accessories from product images because they can interfere with the accuracy of virtual try-on.

Unsupported items include: hats, bags, scarves, ties, jewelry, and similar elements.Shoes are technically feasible, but we do not offer dedicated footwear try-on at this stage — results may be inconsistent.

Is it suitable for children/men / plus-size models?

Not yet for children.

Yes for men and women across diverse body types and ethnic backgrounds.

Is the widget mobile-friendly? Does it work in apps?

Yes. Our solution supports web and mobile versions, native apps, and even social platforms like Telegram.

Does it slow down the website?

No. The widget loads asynchronously — only after the user clicks “Try on.” If the widget remains open while browsing, it may cause a minimal delay, but it does not affect overall page load times.

Does the try-on feature work offline?

No. The try-on experience requires an internet connection and cannot function offline.

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